Privacy Policy
Last updated: 21 May 2025
1. Who We Are
SnapOS ("we", "us", "our") is a cloud-based point-of-sale platform that helps businesses manage sales, inventory, staff, and customers. Our services are accessible via our mobile app, web app, and online storefront.
For questions about this policy, contact us at support@snapos.app.
2. Data We Collect
We collect the following categories of data:
Account & Business Information
- Your name, email address, and password (hashed)
- Business name, address, phone number, and business type
- Store slug and custom storefront settings
- Tax registration number (if provided)
- Logo and other uploaded images
Operational Data
- Products, categories, inventory levels, and pricing
- Orders, transaction amounts, payment methods, and receipts
- Customer names, contact details, and purchase history
- Staff accounts, roles, and login activity
- Cash register sessions and shift summaries
Device & Usage Data
- Device type, operating system, and app version
- Terminal identifiers and location IDs
- Log data including feature usage and error reports
- IP address and approximate location (country/region)
Data You Do Not Need to Provide
SnapOS does not process payment card numbers or sensitive cardholder data directly. Payment processing is handled by your chosen payment provider.
3. How We Use Your Data
We use your data to:
- Provide, operate, and improve the SnapOS platform
- Authenticate your account and enforce access controls
- Process and store transactions and generate reports
- Send transactional emails (receipts, password resets, alerts)
- Provide customer support and respond to enquiries
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations (e.g. tax record-keeping)
- Analyse aggregate usage trends to improve features (no individual profiling)
We do not sell your personal data or use it for targeted advertising.
5. Data Retention
We retain your data for as long as your account is active. If you request account deletion, we will permanently delete your data within 30 days, except where we are legally required to retain certain records (such as financial transaction data for tax compliance purposes).
Backups are purged on a rolling 30-day cycle after account deletion.
6. Your Rights
Depending on your location, you may have the following rights over your personal data:
- Access — request a copy of the data we hold about you
- Correction — ask us to correct inaccurate or incomplete data
- Deletion — request permanent deletion of your account and data
- Portability — receive your data in a structured, machine-readable format
- Objection — object to certain uses of your data
- Restriction — ask us to limit how we process your data
To exercise any of these rights, email support@snapos.app. For account and data deletion specifically, follow the steps on our Data Deletion page. We will respond within 30 days.
7. Security
We implement industry-standard security measures to protect your data, including:
- Encryption in transit (TLS 1.2+) and at rest
- JWT-based authentication with short-lived tokens
- Role-based access control (Admin / Staff) per business
- Multi-tenant data isolation — each business can only access its own data
- Secure storage of credentials using hashed passwords
No system is completely secure. If you discover a security vulnerability, please report it responsibly to support@snapos.app.
9. Children's Privacy
SnapOS is a business tool intended for users aged 18 and over. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this policy from time to time. When we make material changes, we will update the "Last updated" date above and notify account holders by email at least 14 days before the changes take effect. Continued use of SnapOS after the effective date constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact us: